As Senior Vice President of Technical Product Management at Mr. Cooper, the largest non-bank mortgage servicer, Madhavi Vellore has led both the servicing and technology teams through major transformations across the business. Her work and leadership mobilized a 50+ person team to create a personalized and friction-free customer experience by automating key tasks and in turn generating new revenue streams.

Within the last year, Vellore successfully reimagined the loan boarding process by meeting the customer where they are through the development of a technological advancement named Pyro. Pyro automates tasks to reduce friction for customers and addresses the functions that add value. As Pyro’s established champion, Vellore receives asks from team members across the business for insight on how to convert their ideas into products. Throughout the company, she is a go-to leader who is willing to brainstorm solutions with people in order to make a bigger impact across the business and customer base. She has been a pioneer in reinventing mortgage servicing with machine learning. She led the charge to not only build products that understand originations and underwriting documents but also to collect insights that foster digital impact both internally and externally.

Name:

Madhavi Vellore

Title:

Senior Vice President of Technical Product Management

Company Name:

Mr Cooper

Industry

Mortgage