As SVP of call center sales at Freedom Mortgage, Katherine Rugge has spent nearly a decade working in or supporting the company’s call center. Rugge has become the heartbeat of the division.

Rugge oversaw a sales division with a team of over 100 sales professionals, focusing on re-engaging borrowers who had expressed interest in refinancing their mortgage but did not complete the process. She came into work every day thinking about how to further engage with these customers and how her team of loan advisors could help. 

Rugge and her team were responsible for new-hire training, management development, compliance updates and new technology updates. Rugge developed the strategy and led the outreach efforts by collaborating with leadership across various departments to develop tailored messaging that would assist borrowers with customized solutions. Her leadership enabled her team to better connect with customers, which resulted in closed loans of over $7.5 billion by the end of the year. 

Name:

Katherine Rugge

Title:

Senior Vice President, Call Center Sales

Company Name:

Freedom Mortgage