Under Sheila Klostermann’s leadership, the Enact Mortgage Insurance Quality Assurance team has reached new productivity highs, increased team member job satisfaction and has recently promoted a quarter of the team into roles of increased responsibility. As director, Klostermann was instrumental in driving the Quality Assurance team’s ideation strategy. She has supported new technology solutions and other enhancements which in total helped drive productivity up. Additionally, Klostermann has been a key driver in the development of Enact’s Quality Assurance audit scope document and time reporting methodology. The Quality Assurance organization isn’t typically known for productivity gains, but Klostermann has led her team in increasing productivity by about 25% over the last year. These base hits were accomplished by closely examining the team’s processes with a focus on reducing manual effort, sharing best practices and encouraging team ideation. Klostermann led her team to navigate through the ongoing changes of how they audit while minimizing impact to the audit team as well as their internal and external customers. Outside of her role, Sheila has been an active participant at the MBA Risk Management, Quality Assurance & Fraud Prevention Conference, and in the past two years, has shared her experiences leading change and fostering remote engagement as a panel speaker.

Name:

Sheila Klostermann

Title:

Director, Quality Assurance

Company Name:

Enact Mortgage Insurance