As senior vice president and chief human resources officer of Arch Capital’s Global Mortgage Group, Amy Keyser’s transformation of the company’s culture and processes has been recognized nationally.

Under her leadership, the company significantly improved employee retention, established a recruiting network to attract top talent and created programs to recognize and celebrate employee excellence. Keyser currently manages a 13-person team that supports a company with more than 1,000 people, including more than 600 based in Greensboro, North Carolina, and Walnut Creek, California. She works closely with the executive team to advance business goals with HR policies and programs supporting a high level of employee engagement to drive results, minimize turnover and create opportunities for the company’s future leaders. Keyser and her team also collaborated with other leaders within the company to introduce a parental leave policy in 2019 for employees. The newly implemented plan provided up to 10 weeks of paid leave for each parent following a birth, foster placement or adoption. When all Arch employees shifted to working at home in March based on COVID-19 guidelines, Keyser’s team established support programs to promote work-life balance and ease the transition for those working at home for the first time.