For 16 years, Ramie Word has been considered the “one to get it done” at Mr. Cooper.

Word worked her way up from the representative level with determination in her industry, and is now senior vice president of acquisitions and escrow for the company. Word plays a critical role as ally to internal and external partners, clients, regulators and customers. In 2019, her role expanded when she was selected to oversee twice the team size in servicing including escrow, tax and insurance. With 20 years of experience in the industry, her specialties include engaging teams, process improvements, creating efficiencies, minimizing loss and upholding compliance, to name a few. Outside of her traditional responsibilities, she is also a valued sponsor and leader for the diversity and inclusion resource team for Mr. Cooper’s Working Parents. Word paved the way for many women by helping spearhead the Mom’s Group at Mr. Cooper, which focuses on working mothers in real estate. By working with HR and various vendors, she was able to secure gifts to give new moms after they returned from maternity leave. She also helped to ensure the Mom’s Group leadership team stayed on track with planning and marketing for monthly meetings, led monthly collaboration calls, and made sure the updates were posted to Mr. Cooper’s internal social media group page.