Kimberly Hartsough, senior vice president, national production operations manager at PrimeLending, is just one of those people who is out to make everything and everyone around her better.

In her role, Hartsough sees every challenge as a unique opportunity to make things better and approaches her leadership role with humility and a hands-on, sleeves-up mentality that sets a high bar for the rest of PrimeLending’s team to aspire to.

Hartsough is responsible for engineering one of the most comprehensive and effective operations training programs in the industry. In 2017, she partnered with PrimeLending’s award-winning training department to create a specially-designed training program, Agility, for operation team new hires. The program imbues new hires with razor sharp technical skills and PrimeLending’s “Close one more loan” culture. Hartsough’s leadership, full of verve and inspiration, has created an environment where stellar performance and professional fulfillment are hand-in-glove.

“Through her tireless efforts to develop her team, Kimberly has created an environment in which operations employees can achieve their full professional potential and feel valued and appreciated along the way.”