Joshua Bishop has over 15 years of extensive operations and compliance experience in consumer finance and mortgage servicing. Bishop currently serves as chief operating officer of servicing at Newrez. In this role, Bishop has changed the course of how servicing has grown to be what it is today. Bishop’s hands-on leadership style and continued focus on improving the customer experience have helped set him apart in the industry. He consistently uses a strategic and innovative approach to solve problems or simply find a better way to accomplish tasks and goals. He continuously looks for new tools and processes to make projects more efficient, a recent example being the implementation of a department request tracker for our servicing division that balances projects, eliminates multiple email requests and allows tracking of all inter-departmental requests. He strives to build a valuable community environment in the workplace. He leads by example by staying involved not only within the company but also in the community. He has a hands-on approach with community and charitable events, joining employees in constructing a Habitat for Humanity build in Heritage Hills in Nicholtown, S.C., and walking alongside a team from the Greenville office to help raise money for March of Dimes. He’s also been heavily involved in the Toys for Tots and Autism Awareness initiatives. Bishop is the executive sponsor for the BOLD Employee Resource Group at Newrez. BOLD is a group that empowers and drives change for people of color by cultivating an inclusive and uplifting environment that stimulates professional growth through mentorship, professional development and community engagement.

What one habit has made a crucial difference in your success?

Get comfortable being uncomfortable. You must grow and change, but change can be uncomfortable. In the mortgage industry, change is inevitable. There are constant changes in the market, regulatory requirements, technology and customer behaviors. We can’t get comfortable with the way we do things, what products we offer or what technology solutions we are using. If we challenge ourselves to think differently and challenge our processes and people, we can change from being reactive to proactive. Being strategic — at its core — is being comfortable with being uncomfortable.

Name:

Joshua Bishop

Title:

Chief Operating Officer of Servicing

Company Name:

Newrez