All fintech companies require an ambitious vision, relentless execution and careful attention to shifting regulatory environments, but many ignore perhaps the most critical success factor: a willingness to work in the trenches alongside institutional customers, answer their difficult questions and ignore flash for substance while shaping their digital roadmaps to fit industry standards.

For Naren Sundram, country head of Sagent India, it’s easy to think like a client, as he spent much of his career leading the technology transformation of one of the industry’s largest nonbank servicers, growing a global team from 15 to over 500 by rallying them around a central goal, encouraging professional growth through mentorship and highlighting the importance of communication both internally with colleagues and externally with clients.

Sundram built the technology team that’s powering the housing industry’s first cloud-native servicing platform. He spent nearly a decade inside America’s largest nonbank servicer, where he developed a set of guiding principles that would alter his career trajectory from internal leader to product innovator and propel his team from 15 to 500+ employees.

Sundram drives innovation and improves technology in the housing industry through careful development of individual employees, then forming those employees into high-performing teams. The care and attention with which he mentors individuals bleeds through from his personal life: he’s passionate about promoting quality education and building sustainable cities in his home community in Chennai, India. He’s also leveraging Sagent team members to help teach technology skills classes to people from tribal backgrounds and standardize a “calendar of giving” at the company.

Name:

Naren Sundram

Title:

Country Head, Sagent India

Company Name:

Sagent